Politique d’expédition
Shipping Policy
We aim to get your order to you as quickly and smoothly as possible. Please read our shipping policy before placing your order.
Order Processing Time
Once your order is placed, please allow 1 to 3 working days for your order to be processed and prepared for dispatch.
Orders are processed from Monday to Friday, excluding weekends and public holidays.
Delivery Time
After dispatch, delivery usually takes 7 to 10 working days, depending on your location and courier service.
Please note that delivery times are estimated and may vary due to courier delays, customs, weather conditions, or high-demand periods.
Order Tracking
Once your order has been dispatched, you will receive a tracking number or shipping update, where available.
Please allow some time for tracking details to update after dispatch.
Shipping Address
Please make sure your shipping address is correct before placing your order.
We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or missing address details provided by the customer.
Delayed Orders
If your order is delayed, please allow a little extra time during busy periods or due to courier-related issues.
If you have not received your order within the estimated delivery time, please contact our support team so we can assist you.
Failed Delivery
If a parcel cannot be delivered due to an incorrect address, missed delivery, or failure to collect from the courier, the customer may be responsible for any additional shipping charges.
Lost or Missing Parcels
If your parcel is marked as delivered but you have not received it, please check with your household, neighbours, building reception, or local courier first.
If the parcel is still missing, contact us and we will help you look into the issue with the courier.
Customs, Duties & Taxes
Depending on your location, customs duties or taxes may apply. Any such charges are the responsibility of the customer.
Important Note
Shipping times are estimates and may vary. We always try our best to deliver your order on time, but delays outside our control may occasionally happen.